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Winter Wonderland FAQs
Do I have to pay to get into Winter Wonderland?
No! Winter Wonderland has no admission fee – you simply turn up and pay to go what ever takes your fancy.
But what about the Ice Rink, Big Top shows & Observation Wheel?
You can buy tickets in advance for the Ice Rink, Zippos Christmas Circus and the Palace of Illusion show, to ensure you get the time & date you want - they sell out fast. But please remember tickets are not changeable.
What about ‘Combination Tickets’?
If you buy the Ice Rink, Big Top shows & Giant Wheel tickets together as a Combination Ticket fantastic savings can be made, particularly for family tickets. But book in advance as Combination Tickets aren't available on the day.
What is a family ticket?
A family at Winter Wonderland constitutes 2 adults & 2 children or 1 adult & 3 children.
...and what about a child?
At Winter Wonderland we class a child as 12 and under. Please note, some rides & attractions have height and weight restrictions. Children aged 2 and under will not need a ticket for the Circus or Wheel if they do not occupy a seat (ie will sit on an adults lap – just like on a plane!). Should your little one prefer a seat - this will need to be purchased at the child price.
What do you class as a concession?
Concessions for the Ice Rink & Circus are available to those with a valid NUS card or who are registered disabled – proof of both must be presented at the event.
What age is Winter Wonderland aimed at?
Winter Wonderland is for everyone! There are rides & attractions for children as young as two, with more thrilling rides for the older ones. We often welcome three generations of families out together for a day out! In addition for the party animals, we have live music at the Bavarian Village and the Stella Tavern with entertainment ranging from pop groups to Oompah bands.
How do I get on the rides and attractions?
They are accessed by Winter Wonderland tokens, available at the 12 token booths dotted around Winter Wonderland on the day of your visit.
How much do the tokens cost?
Each token costs £1. Kiddie rides cost £2 and prices for other rides start at £3. Everyone who rides needs a token (even parents riding with children) – we try to keep the prices down to make this reasonable. And tokens can only be used on the day of purchase – there are no refunds.
What about food & drink? And shopping!
All of the dozens of bars, cafes, restaurants & shops accept cash, and some accept cards. Prices vary depending on whether it is a table-service indoor restaurant or take away chalet but we hope we have provided for all tastes & budgets!
What facilities do you have for very babies?
Most of Winter Wonderland is flat and level for buggies, with only gentle inclines – we have even built a level crossing at the Santa Express! There is baby changing at the disabled toilets near the Christmas Roller Coaster and opposite Santa Land.
What about visitors with limited mobility?
Again, we have tried to make the walkways of Winter Wonderland as even as possible with, ramps to bars & cafes where we can. For the Ice Rink, Big Top shows & Giant Wheel a carer can go free with every registered disabled visitor. Wheelchairs can be accommodated on the Rink, in some of the pods of the Giant Wheel and at the Big Top Shows – but please tell your ticket agent if there is a group of you, so we can try to accommodate. There are disabled toilets near the Christmas Coaster and opposite Santa Land. Not all rides are suitable for everyone, but there are notices detailing this at the attraction entrance.
What time does Winter Wonderland operate?
Everything at Winter Wonderland is open 10am to 10pm (every day except Christmas Day) right up to 3rd January 2010 – rain or shine! The only exception is Father Christmas who resides in Santa Land from 12 noon to 6pm every day, but on Christmas Eve he leaves Hyde Park at 4pm as he has to deliver presents to children all over the world....
And what if the weather is wet?
Winter Wonderland is an outdoor event across 20 acres – so make sure you dress appropriately! However, if you want to relax in comfort, you could catch a show in the heated Big Top, view the event from the enclosed pods of the Giant Wheel, sip a hot chocolate in one of the many indoor cafes or enjoy a bratwurst & gluwien in a cosy corner of a warm bar.
What if I want to organise a party at Winter Wonderland?
We can organise parties for groups of all sizes, with packages including yummy food & drink and access to various rides & attractions. Email celebrations@aeglive.co.uk with your request.
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